The Management of Da Bruno Ristorante is convinced that our only guarantee for long-term survival is to continuously improve customer satisfaction by identifying and meeting their needs and expectations effectively and efficiently. To achieve this, the Management and all individuals in the Organization commit to using the Quality Management System as a tool to:

– Make decisions objectively, based on the analysis of data and achieved results.

– Place our customers at the center of all our activities: “The Customer is the most important thing in the world, more than you and me.”

– Diligently fulfill the requirements of our customers and legal obligations.

– Involve our suppliers in our processes, sharing plans, information, and experience.

– Ensure the participation and competence of individuals through training, continuous education, motivation, and teamwork, aiming to improve the professional level of our staff, foster respect among colleagues, and ensure the quality of all our activities.

– Act preventively, correcting the occurrence of incidents before they happen.

– Continuously improve the quality of our services within the competitive framework in which we operate, as well as the effectiveness and efficiency of the Quality Management System.

– Comply with the requirements of our Quality Management System, as well as other requirements not applicable due to market demands, regulations, etc.

It is the responsibility of the Management of Da Bruno Ristorante to ensure compliance with this Policy, communicate it, deploy it in objectives, and provide the necessary resources for its achievement.

Signed: Bruno Filippone

December 20, 2023